Support
We’re here to help you get the most out of Our Cadre.
Email support
The fastest way to reach us. Include your Organisation name and a description of the issue.
Email hello@ourcadre.comPhone support
Speak to our team during business hours: Monday – Saturday, 10:00 AM – 6:00 PM IST.
+91 94406 98444Response time
We aim to acknowledge every request within 24 hours (business days). Urgent issues affecting a live instance are prioritised.
What do you need help with?
Signing in
Trouble receiving an OTP or signing in on your device? Email us with your Organisation and registered mobile number.
Accounts & roles
Your Organisation’s administrators manage roles and approvals. For platform-level issues, contact support.
Billing & payments
Questions about a quote, invoice, subscription, or refund? See Pricing and our Refund & Cancellation Policy.
Privacy & data
Manage or delete your data any time. See our Privacy Policy and Delete Account page.
Frequently asked questions
Who can use Our Cadre?
Our Cadre is provided to Organisations — political leaders and party units — who set up a dedicated instance. Cadre members are then invited by their Organisation’s administrators.
Do individual members pay anything?
No. Only the Organisation pays a single annual subscription. There are no charges for individual cadre members or app users.
How do we pay for a subscription?
After you receive a quote, you can pay online via Razorpay (UPI, cards, net banking, wallets) or by invoice / bank transfer. See Pricing.
Can we get a refund?
Subscription fees are non-refundable once your instance is activated, but you can cancel any time to stop future renewals. Duplicate or erroneous charges are refunded in full — see our Refund & Cancellation Policy.
How do I delete my account and data?
You can request deletion from within the app or by email. Full steps are on our Delete Account page.
Grievances & escalation
If a concern isn’t resolved to your satisfaction, you can escalate it to our Grievance Officer, appointed in accordance with India’s Information Technology Rules, 2021.
Grievance Officer: Chandrasekhar Reddy Allareddy
Email: hello@ourcadre.com
Operated by: Aravir Technologies Private Limited, 2A, Yashoda Homes, Nellore, Andhra Pradesh 524003, India. We acknowledge grievances within 24 hours and aim to resolve them within 15 days.