Refund & Cancellation Policy

Last updated: 29 September 2026

This Refund & Cancellation Policy explains how payments for the Our Cadre platform (the “Service”), operated by Aravir Technologies Private Limited (“we”, “us”, “our”), are billed, cancelled, and refunded. It forms part of, and should be read together with, our Terms of Use and Privacy Policy.

1. What you are paying for

Our Cadre is a business-to-business software subscription. A subscription is purchased by an Organisation (a political leader, party unit, or similar body) and provides that Organisation a dedicated, branded instance of the platform for a fixed term — typically twelve (12) months. Pricing is quoted per Organisation; see Pricing. Individual cadre members and users are never charged — only the Organisation pays.

2. Payment methods

Subscription fees are payable in INR (Indian Rupees). Once a plan is confirmed, an Organisation may pay:

• Online — securely through our payment gateway partner, Razorpay, which supports UPI, credit/debit cards, net banking, and popular wallets. We do not store your full card or bank details; they are handled by Razorpay under its PCI-DSS-compliant systems.
• By invoice — via bank transfer / NEFT against an invoice raised by Aravir Technologies Private Limited.

3. Cancellation

An Organisation may cancel its subscription at any time by writing to hello@ourcadre.com from a registered administrator account. On cancellation:

• The instance continues to work until the end of the period already paid for.
• The subscription will not auto-renew, and no further charges will be raised.
• At the end of the paid term, access to the instance is suspended until the subscription is renewed (the data is retained and access is restored on renewal). If the subscription is not renewed, the instance is then de-provisioned in line with our data-retention practices (see Privacy Policy) and the account-deletion process.

4. Refunds

Subscription fees are non-refundable once the Organisation’s instance has been activated. Because each instance is set up, branded, and provisioned specifically for the Organisation, we do not provide pro-rata or partial refunds for the unused portion of a term after activation. Cancelling (section 3) stops future renewals but does not refund the current term.

This is the general rule. The exceptions in section 5 are always honoured.

5. When we do refund

We will refund, in full, payments that fall into any of these cases:

• Duplicate charge — you were charged more than once for the same subscription due to a technical error.
• Failed provisioning — payment was captured but we were unable to activate your instance and cannot resolve it.
• Incorrect amount — you were charged an amount other than the confirmed quote.
• Pre-activation cancellation — you paid but ask to cancel before the instance is activated.

To request a refund under this section, email hello@ourcadre.com within 7 days of the charge with the payment reference / Razorpay payment ID and the Organisation name.

6. How refunds are processed

Approved refunds are issued to the original payment method through Razorpay. Once approved, refunds are initiated within 3–5 business days and typically reflect in your account within 5–7 business days thereafter, depending on your bank or card issuer. Refunds for invoice / bank-transfer payments are returned to the originating bank account. We do not charge a cancellation fee; any payment-gateway or bank charges deducted at the time of a refund, if applicable, are as per the provider’s terms.

7. Chargebacks

If you believe a charge is incorrect, please contact us first — we resolve billing issues quickly. Raising a chargeback without contacting us may lead to suspension of the instance while the dispute is investigated.

8. Contact for billing & refunds

For any question about billing, cancellation, or refunds:

Email: hello@ourcadre.com

Phone: +91 94406 98444 (Monday – Saturday, 10:00 AM – 6:00 PM IST)

Aravir Technologies Private Limited
2A, Yashoda Homes
Nellore, Andhra Pradesh 524003
India